Invoices
All invoices are handled by Stripe and live in Profile → Invoices.
What's there
Each row shows:
- Invoice number (Stripe format:
IN0001-XXXX). - Issue date.
- Amount.
- Status — Paid, Open, Void…
- PDF — direct download.
- Hosted invoice URL — Stripe-hosted version (useful to forward to accounting).
Types of invoice you'll see
| Origin | When |
|---|---|
| Monthly renewal | First day of each cycle, for the active slots (excluding devices in their free year). |
| Upgrade proration | When you increase the plan mid-cycle. |
| Catalogue purchase | One per physical-device order (single invoice for the whole package). |
| Decrease | Generates no invoice — the change only affects the next renewal. |
Receiving invoices by email
Every time an invoice is issued you get an automated email with the PDF attached:
- Catalogue purchase — when the payment confirms.
- Adding devices with a charge — when the charge confirms.
- Increasing the plan — when the proration confirms.
Billing address
Stripe uses your Company → Tax details:
- Legal name
- VAT ID
- Address, city, postcode, province, country
Update these before generating your first invoice, since the PDF is generated with the data at the time of the charge — past invoices aren't regenerated retroactively.
VAT
VAT is calculated automatically from your company's country and VAT ID:
- Spain — 21%.
- EU with valid VAT ID — reverse charge (0% on invoice, you declare it).
- EU without VAT ID — VAT of the buyer's country (OSS).
- Outside the EU — no VAT.
Charge problems
If a charge fails:
- Stripe retries automatically three times over the following days.
- You get an email with a link to update the payment method.
- If retries keep failing, your plan moves to past_due and Promotienda is contacted to resolve.